Service Design and Enterprise Risk Management for Knowledge-Based Services: A Practical Approach for Auditors and Consultants

Introduction

This chapter builds on the authors’ research and experience in services and risk management. We show both theory and practice elements to successfully manage services and, more specifically, knowledge-based (credence or professional) services. The chapter consists of four main parts: Next to the current introduction (section one), section two elaborates on the nature of service provision. Section three provides guidelines for effective service design. Then, the concept of risk management for services is explained in section four. In section five, we show an approach to handle (knowledge-based) service risks. Finally, takeaways, directions for future research, conclusions, references, and recommended readings complete the current reasoning in sections six to ten. #servicesandriskmanagement