MLA
Mora, Manuel, et al. "An IT Service Engineering and Management Framework (ITS-EMF)." Best Practices and New Perspectives in Service Science and Management, edited by Patricia Ordóñez de Pablos and Robert D. Tennyson, IGI Global, 2013, pp. 76-91. https://doi.org/10.4018/978-1-4666-3894-5.ch005
APA
Mora, M., O’Connor, R., Raisinghani, M. S., Macías-Luévano, J., & Gelman, O. (2013). An IT Service Engineering and Management Framework (ITS-EMF). In P. Ordóñez de Pablos & R. Tennyson (Eds.), Best Practices and New Perspectives in Service Science and Management (pp. 76-91). IGI Global. https://doi.org/10.4018/978-1-4666-3894-5.ch005
Chicago
Mora, Manuel, et al. "An IT Service Engineering and Management Framework (ITS-EMF)." In Best Practices and New Perspectives in Service Science and Management, edited by Patricia Ordóñez de Pablos and Robert D. Tennyson, 76-91. Hershey, PA: IGI Global, 2013. https://doi.org/10.4018/978-1-4666-3894-5.ch005
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