MLA
Paynter, John and Maria Yin Ling Fung. "E-Service Provision by New Zealand Local Government." Electronic Government: Concepts, Methodologies, Tools, and Applications, edited by Ari-Veikko Anttiroiko, IGI Global, 2008, pp. 1064-1073. http://doi:10.4018/978-1-59904-947-2.ch081
APA
Paynter, J., & Fung, M. Y. (2008). E-Service Provision by New Zealand Local Government. In Anttiroiko, A. (Ed.), Electronic Government: Concepts, Methodologies, Tools, and Applications (pp. 1064-1073). IGI Global. http://doi:10.4018/978-1-59904-947-2.ch081
Chicago
Paynter, John, and Maria Yin Ling Fung. "E-Service Provision by New Zealand Local Government." In Electronic Government: Concepts, Methodologies, Tools, and Applications. edited by Ari-Veikko Anttiroiko, 1064-1073. Hershey, PA: IGI Global, 2008. http://doi:10.4018/978-1-59904-947-2.ch081
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