MLA
Hope, Beverly. "Service Qualtiy in the Virtual World: The Case of Extranets." Managing Internet and Intranet Technologies in Organizations: Challenges and Opportunities, edited by Subhasish Dasgupta, IGI Global, 2001, pp. 21-34. https://doi.org/10.4018/978-1-878289-95-7.ch002
APA
Hope, B. (2001). Service Qualtiy in the Virtual World: The Case of Extranets. In S. Dasgupta (Ed.), Managing Internet and Intranet Technologies in Organizations: Challenges and Opportunities (pp. 21-34). IGI Global Scientific Publishing. https://doi.org/10.4018/978-1-878289-95-7.ch002
Chicago
Hope, Beverly. "Service Qualtiy in the Virtual World: The Case of Extranets." In Managing Internet and Intranet Technologies in Organizations: Challenges and Opportunities, edited by Subhasish Dasgupta, 21-34. Hershey, PA: IGI Global, 2001. https://doi.org/10.4018/978-1-878289-95-7.ch002
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