MLA
Akgunduz, Yilmaz. "Service Risk Management in Emerging Economies." Promotional Strategies and New Service Opportunities in Emerging Economies. IGI Global, 2017. 90-115. Web. 21 Apr. 2018. doi:10.4018/978-1-5225-2206-5.ch004
APA
Akgunduz, Y. (2017). Service Risk Management in Emerging Economies. In V. Nadda, S. Dadwal, & R. Rahimi (Eds.), Promotional Strategies and New Service Opportunities in Emerging Economies (pp. 90-115). Hershey, PA: IGI Global. doi:10.4018/978-1-5225-2206-5.ch004
Chicago
Akgunduz, Yilmaz. "Service Risk Management in Emerging Economies." In Promotional Strategies and New Service Opportunities in Emerging Economies, ed. Vipin Nadda, Sumesh Dadwal and Roya Rahimi, 90-115 (2017), accessed April 21, 2018. doi:10.4018/978-1-5225-2206-5.ch004
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