MLA
Leonova, Tatiana, and Galina Plotnikova. "Service Science Innovations: E-Government." Service Science Research, Strategy and Innovation: Dynamic Knowledge Management Methods, edited by N. Delener, IGI Global, 2012, pp. 289-302. https://doi.org/10.4018/978-1-4666-0077-5.ch017
APA
Leonova, T. & Plotnikova, G. (2012). Service Science Innovations: E-Government. In N. Delener (Ed.), Service Science Research, Strategy and Innovation: Dynamic Knowledge Management Methods (pp. 289-302). IGI Global. https://doi.org/10.4018/978-1-4666-0077-5.ch017
Chicago
Leonova, Tatiana, and Galina Plotnikova. "Service Science Innovations: E-Government." In Service Science Research, Strategy and Innovation: Dynamic Knowledge Management Methods, edited by N. Delener, 289-302. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-4666-0077-5.ch017
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