MLA
Spohrer, Jim, and Stephen K. Kwan. "Service Science, Management, Engineering, and Design (SSMED): An Emerging Discipline - Outline & References." Electronic Services: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, IGI Global, 2010, pp. 1970-2002. https://doi.org/10.4018/978-1-61520-967-5.ch121
APA
Spohrer, J. & Kwan, S. K. (2010). Service Science, Management, Engineering, and Design (SSMED): An Emerging Discipline - Outline & References. In I. Management Association (Ed.), Electronic Services: Concepts, Methodologies, Tools and Applications (pp. 1970-2002). IGI Global. https://doi.org/10.4018/978-1-61520-967-5.ch121
Chicago
Spohrer, Jim, and Stephen K. Kwan. "Service Science, Management, Engineering, and Design (SSMED): An Emerging Discipline - Outline & References." In Electronic Services: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, 1970-2002. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-61520-967-5.ch121
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