MLA
Pinhanez, Claudio. "A Service Science Perspective on Human-Computer Interface Issues of Online Service Applications." Electronic Services: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, IGI Global, 2010, pp. 407-425. https://doi.org/10.4018/978-1-61520-967-5.ch026
APA
Pinhanez, C. (2010). A Service Science Perspective on Human-Computer Interface Issues of Online Service Applications. In I. Management Association (Ed.), Electronic Services: Concepts, Methodologies, Tools and Applications (pp. 407-425). IGI Global. https://doi.org/10.4018/978-1-61520-967-5.ch026
Chicago
Pinhanez, Claudio. "A Service Science Perspective on Human-Computer Interface Issues of Online Service Applications." In Electronic Services: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, 407-425. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-61520-967-5.ch026
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