Service Science, Value Creation, and Sustainable Development: Understanding Service-Based Business Models for Sustainable Future

Service Science, Value Creation, and Sustainable Development: Understanding Service-Based Business Models for Sustainable Future

Albena Antonova (Sophia University, Bulgaria)
DOI: 10.4018/978-1-4666-0077-5.ch010
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Abstract

The chapter proposes a complex model for companies to enhance their value offering, through optimization of services, value co-creation, and addressing sustainability issues. It investigates different approaches of service science and services to improve business models toward more sustainable practices. Different knowledge flows between various products, service providers, and final clients, aiming to improve client satisfaction, product use, and that result in better value for the customer will be identified. Increasing knowledge and services within material products means adding more value for customers and limiting resource use and disposal.
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Background

The present research will identify how service science and sustainable development can enhance service value creation and business models evolution. Therefore first part will propose an overview of key concepts that are interdisciplinary, new-emerging and problem-oriented. We will not debate about the foundations and roots of the discussed terms. Rather, we will provide reasonable understanding of the concepts and problem areas, provoking additional reflections.

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