MLA
Roy, Jeffrey. "Service, Security, Transparency & Trust: Government Online or Governance Renewal in Canada?." Electronic Government: Concepts, Methodologies, Tools, and Applications. IGI Global, 2008. 3354-3370. Web. 24 Apr. 2018. doi:10.4018/978-1-59904-947-2.ch248
APA
Roy, J. (2008). Service, Security, Transparency & Trust: Government Online or Governance Renewal in Canada?. In A. Anttiroiko (Ed.), Electronic Government: Concepts, Methodologies, Tools, and Applications (pp. 3354-3370). Hershey, PA: IGI Global. doi:10.4018/978-1-59904-947-2.ch248
Chicago
Roy, Jeffrey. "Service, Security, Transparency & Trust: Government Online or Governance Renewal in Canada?." In Electronic Government: Concepts, Methodologies, Tools, and Applications, ed. Ari-Veikko Anttiroiko, 3354-3370 (2008), accessed April 24, 2018. doi:10.4018/978-1-59904-947-2.ch248
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