MLA
Chang, Hsin-Lu, et al. "Service Systems as Digital Products." Digital Product Management, Technology and Practice: Interdisciplinary Perspectives, edited by Troy J. Strader, IGI Global, 2011, pp. 206-217. https://doi.org/10.4018/978-1-61692-877-3.ch012
APA
Chang, H., Shaw, M. J., & Lai, F. (2011). Service Systems as Digital Products. In T. Strader (Ed.), Digital Product Management, Technology and Practice: Interdisciplinary Perspectives (pp. 206-217). IGI Global. https://doi.org/10.4018/978-1-61692-877-3.ch012
Chicago
Chang, Hsin-Lu, Michael J. Shaw, and Feipei Lai. "Service Systems as Digital Products." In Digital Product Management, Technology and Practice: Interdisciplinary Perspectives, edited by Troy J. Strader, 206-217. Hershey, PA: IGI Global, 2011. https://doi.org/10.4018/978-1-61692-877-3.ch012
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