E-Services: Characteristics, Scope and Conceptual Strengths

E-Services: Characteristics, Scope and Conceptual Strengths

Ada Scupola (Roskilde University, Denmark), Anders Henten (Aalborg University - Copenhagen, Denmark) and Hanne Westh Nicolajsen (Aalborg University - Copenhagen, Denmark)
DOI: 10.4018/978-1-60566-986-1.ch010

Abstract

The concept of e-services has gained increasing use lately. There is, however, no general agreement as to the precise meaning and scope of the term. The research purpose of the present article is, therefore, to discuss the e-service concept, its strengths and scope, and thereby contribute to the general understanding and definition of the term. Furthermore, the article aims at examining one of the primary conditions for the development of e-services, namely the codification of knowledge in connection with knowledge intensive services.

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