MLA
Scupola, Ada, et al. "E-Services: Characteristics, Scope and Conceptual Strengths." Networking and Telecommunications: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2010, pp. 107-120. https://doi.org/10.4018/978-1-60566-986-1.ch010
APA
Scupola, A., Henten, A., & Westh Nicolajsen, H. (2010). E-Services: Characteristics, Scope and Conceptual Strengths. In I. Management Association (Ed.), Networking and Telecommunications: Concepts, Methodologies, Tools, and Applications (pp. 107-120). IGI Global. https://doi.org/10.4018/978-1-60566-986-1.ch010
Chicago
Scupola, Ada, Anders Henten, and Hanne Westh Nicolajsen. "E-Services: Characteristics, Scope and Conceptual Strengths." In Networking and Telecommunications: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, 107-120. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-60566-986-1.ch010
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