MLA
Baida, Ziv,et al. "How E-Services Satisfy Customer Needs: A Software-Aided Reasoning." Electronic Services: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, IGI Global, 2010, pp. 486-517. https://doi.org/10.4018/978-1-61520-967-5.ch030
APA
Baida, Z., Gordijn, J., Akkermans, H., Sæle, H., & Morch, A. (2010). How E-Services Satisfy Customer Needs: A Software-Aided Reasoning. In I. Management Association (Ed.), Electronic Services: Concepts, Methodologies, Tools and Applications (pp. 486-517). IGI Global. https://doi.org/10.4018/978-1-61520-967-5.ch030
Chicago
Baida, Ziv and Jaap Gordijn, Hans Akkermans, Hanne Sæle, and Andrei Morch. "How E-Services Satisfy Customer Needs: A Software-Aided Reasoning." In Electronic Services: Concepts, Methodologies, Tools and Applications. edited by Management Association, Information Resources, 486-517. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-61520-967-5.ch030
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