MLA
Baida, Ziv, et al. "How E-Services Satisfy Customer Needs: A Software-Aided Reasoning." E-Business Innovation and Process Management, edited by In Lee, IGI Global, 2007, pp. 198-233. https://doi.org/10.4018/978-1-59904-277-0.ch009
APA
Baida, Z., Gordijn, J., Akkermans, H., Sæle, H., & Morch, A. (2007). How E-Services Satisfy Customer Needs: A Software-Aided Reasoning. In I. Lee (Ed.), E-Business Innovation and Process Management (pp. 198-233). IGI Global. https://doi.org/10.4018/978-1-59904-277-0.ch009
Chicago
Baida, Ziv, et al. "How E-Services Satisfy Customer Needs: A Software-Aided Reasoning." In E-Business Innovation and Process Management, edited by In Lee, 198-233. Hershey, PA: IGI Global, 2007. https://doi.org/10.4018/978-1-59904-277-0.ch009
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