MLA
Heidrich, Balázs, and Gábor Réthi. "Services and Service Management." Service Science Research, Strategy and Innovation: Dynamic Knowledge Management Methods, edited by N. Delener, IGI Global, 2012, pp. 1-36. https://doi.org/10.4018/978-1-4666-0077-5.ch001
APA
Heidrich, B. & Réthi, G. (2012). Services and Service Management. In N. Delener (Ed.), Service Science Research, Strategy and Innovation: Dynamic Knowledge Management Methods (pp. 1-36). IGI Global. https://doi.org/10.4018/978-1-4666-0077-5.ch001
Chicago
Heidrich, Balázs, and Gábor Réthi. "Services and Service Management." In Service Science Research, Strategy and Innovation: Dynamic Knowledge Management Methods, edited by N. Delener, 1-36. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-4666-0077-5.ch001
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