MLA
Bach, Paula M., Hao Jiang and John M. Carroll. "Sharing Usability Information: A Communication Paradox." Interpersonal Relations and Social Patterns in Communication Technologies: Discourse Norms, Language Structures and Cultural Variables. IGI Global, 2010. 405-420. Web. 26 Apr. 2018. doi:10.4018/978-1-61520-827-2.ch021
APA
Bach, P. M., Jiang, H., & Carroll, J. M. (2010). Sharing Usability Information: A Communication Paradox. In J. Park, & E. Abels (Eds.), Interpersonal Relations and Social Patterns in Communication Technologies: Discourse Norms, Language Structures and Cultural Variables (pp. 405-420). Hershey, PA: IGI Global. doi:10.4018/978-1-61520-827-2.ch021
Chicago
Bach, Paula M., Hao Jiang and John M. Carroll. "Sharing Usability Information: A Communication Paradox." In Interpersonal Relations and Social Patterns in Communication Technologies: Discourse Norms, Language Structures and Cultural Variables, ed. Jung-ran Park and Eileen Abels, 405-420 (2010), accessed April 26, 2018. doi:10.4018/978-1-61520-827-2.ch021
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