MLA
Ferri, Fernando, and Patrizia Grifoni. "Sketching in Knowledge Creation and Management." Encyclopedia of Knowledge Management, Second Edition, edited by David Schwartz and Dov Te'eni, IGI Global, 2011, pp. 1438-1447. https://doi.org/10.4018/978-1-59904-931-1.ch137
APA
Ferri, F. & Grifoni, P. (2011). Sketching in Knowledge Creation and Management. In D. Schwartz & D. Te'eni (Eds.), Encyclopedia of Knowledge Management, Second Edition (pp. 1438-1447). IGI Global. https://doi.org/10.4018/978-1-59904-931-1.ch137
Chicago
Ferri, Fernando, and Patrizia Grifoni. "Sketching in Knowledge Creation and Management." In Encyclopedia of Knowledge Management, Second Edition, edited by David Schwartz and Dov Te'eni, 1438-1447. Hershey, PA: IGI Global, 2011. https://doi.org/10.4018/978-1-59904-931-1.ch137
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