What Skills are Needed in an E-World: E-Government Skills and Training Programs for the Public Sector

Abstract

The transition to e-government applications for public service delivery and management involves significant changes to the traditional systems of public management. E-government applications modify the internal interaction between government units and private sector providers of public services and the external relations between government, citizens, and other members of the public. The use of Information and Communication Technologies (ICTs), in combination with significant policy changes and systems of operation, has the potential to provide greater transparency and democracy. By reducing information transaction, storage, and dissemination costs, ICTs allow for greater access to information and records. The evolution of interactive communication technologies has opened additional channels for the public to access public sector information, comment on public decisions, and interact with their elected officials.