MLA
Bandopadhyay, Tapati, and Pradeep Kumar. "SLA Monitoring of Presence-Enabled Services: A New Approach Using Data Envelopment Analysis (DEA)." Architecture of Reliable Web Applications Software, edited by Moh’d A. Radaideh and Hayder Al-Ameed, IGI Global, 2007, pp. 307-322. https://doi.org/10.4018/978-1-59904-183-4.ch011
APA
Bandopadhyay, T. & Kumar, P. (2007). SLA Monitoring of Presence-Enabled Services: A New Approach Using Data Envelopment Analysis (DEA). In M. Radaideh & H. Al-Ameed (Eds.), Architecture of Reliable Web Applications Software (pp. 307-322). IGI Global. https://doi.org/10.4018/978-1-59904-183-4.ch011
Chicago
Bandopadhyay, Tapati, and Pradeep Kumar. "SLA Monitoring of Presence-Enabled Services: A New Approach Using Data Envelopment Analysis (DEA)." In Architecture of Reliable Web Applications Software, edited by Moh’d A. Radaideh and Hayder Al-Ameed, 307-322. Hershey, PA: IGI Global, 2007. https://doi.org/10.4018/978-1-59904-183-4.ch011
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