Small Business Transformation Through Knowledge Management

Small Business Transformation Through Knowledge Management

Nory B. Jones (University of Maine Business School, USA) and Jatinder N.D. Gupta (University of Alabama in Huntsville, USA)
DOI: 10.4018/978-1-59904-933-5.ch219
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In the last decade, the importance of knowledge as a source of sustainable competitive advantage has gained widespread acceptance. Business practitioners and academics alike recognize that what is “between the ears” (Tiwana, 2000) of their employees represents the source of creativity and innovation that nourishes and sustains the organization. Furthermore, the ability to harness the intellectual capital in an organization probably represents the most important aspect relating to the creation of an intelligent enterprise.

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