MLA
Chang, Li-Jen,et al. "Small Firm Process Re-Engineering Success." Managing Adaptability, Intervention, and People in Enterprise Information Systems, edited by Madjid Tavana, IGI Global, 2011, pp. 138-155. http://doi:10.4018/978-1-60960-529-2.ch007
APA
Chang, L., Levy, M., & Powell, P. (2011). Small Firm Process Re-Engineering Success. In Tavana, M. (Ed.), Managing Adaptability, Intervention, and People in Enterprise Information Systems (pp. 138-155). IGI Global. http://doi:10.4018/978-1-60960-529-2.ch007
Chicago
Chang, Li-Jen and Margi Levy, and Philip Powell. "Small Firm Process Re-Engineering Success." In Managing Adaptability, Intervention, and People in Enterprise Information Systems. edited by Madjid Tavana, 138-155. Hershey, PA: IGI Global, 2011. http://doi:10.4018/978-1-60960-529-2.ch007
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