MLA
Lawson-Body, Assion, and Timothy P. O’Keefe. "SME B2B E-Commerce and Customer Loyalty Revisited." Web Technologies for Commerce and Services Online, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2008, pp. 1-25. https://doi.org/10.4018/978-1-59904-822-2.ch001
APA
Lawson-Body, A. & O’Keefe, T. P. (2008). SME B2B E-Commerce and Customer Loyalty Revisited. In M. Khosrow-Pour, D.B.A. (Ed.), Web Technologies for Commerce and Services Online (pp. 1-25). IGI Global. https://doi.org/10.4018/978-1-59904-822-2.ch001
Chicago
Lawson-Body, Assion, and Timothy P. O’Keefe. "SME B2B E-Commerce and Customer Loyalty Revisited." In Web Technologies for Commerce and Services Online, edited by Mehdi Khosrow-Pour, D.B.A., 1-25. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-822-2.ch001
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