SMS & Civil Unrest

SMS & Civil Unrest

Copyright: © 2018 |Pages: 11
DOI: 10.4018/978-1-5225-2255-3.ch546
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This entry examines the roles of text messaging in organizing and mobilizing protests and social unrest. It gives a general overview of the various forms of protest behaviors, showing how and why social media and ICTs have enhanced protest planning and implementation by activists around the world. The chapter reviews current knowledge in research literature as well as describes and gives examples of types of responses to ICT communication networks by national governments during crises. It concludes with a hope that ICT based initiatives and movements can achieve impactful social change despite skepticism among scholars on the contrary.
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According to Epstein (e.d.) (2015), “the whole world is texting…” in virtually all communication contexts of human endeavor. And studies show that a high number of telecommunication users rely on the Short Message Service (SMS) or texting via Smartphone to send and receive messages on different topics related to the society (Ahn, 2011); politics (Shirky, 2011); education (Aziz et al, 2013); business (Torres & Conaway, 2014); and religion (Bell, 2006; Campbell, 2005; 2006a; Chiluwa & Uba, 2015), among others. According to Pew Research Center, over 6 billion messages are sent everyday in the United States ( and about 8.3 trillion text messages were sent globally in 2015 alone, which is almost 23 billion messages per day or almost 16 million messages per minute (Portio Research). On the average, 8 trillion text messages are sent every year world-wide (Bloomberg). With this amazing prevalence of texting in our daily living, it is clear that SMS plays a significant role in influencing behavior, which includes initiating; implementing and championing civil unrests (see Chiluwa, 2016), which unfortunately have become part of our everyday experience.

This entry is an updated version of my previous paper published in the Encyclopedia of Mobile Phone Behavior, (vol.2) entitled “Text messaging in social protests,” published by IGI Global (pages 1024-1031, 2015), edited by Zheng Yan. The current version contains new information on texting behaviors of protesters at different socio-cultural and economic contexts. Hence, the literature section has been expanded to include latest research findings.

“Civil unrest” in the current study is broadly used to include all forms of civil disorder, especially those associated with or organized by social groups, trade unions, civil rights groups, occupy movements, or university students. This will include mass protests (violent or “peaceful”); social or political unrests, street demonstrations; sit-ins and occupy protests, or industrial actions and strikes. In “text messaging in social protests,” (2015), I highlighted the fact that protest behaviors vary depending on the social and political contexts, as well the motives and the degree of participation. Hence, there is a peaceful protest that involves mass protesters in a protest march. In this case, protesters generally carry placards with protest messages. Protesters also sometimes wear T-shirts with protest messages inscribed on them (see Chiluwa & Ajiboye, 2016). Sometimes, some peaceful protests have turned violent, when protesters began to engage security agents in direct confrontations through open fights and other criminal activities such as vandalism of public property, looting and raping. In this case what started as “peace” protests and rallies have ended up resulting in loss of lives and property. In most cases, security agents have had to resort to the use of tear gas or water canon to disperse protesters. An example was the Ferguson unrest that involved peaceful protests and riots that began a day after the shooting of a black American teenager (Michael Brown) by a white police officer Darren Wilson on August 9, 2014 in Ferguson, Missouri. The riots led to the imposition of curfews in the area and the deployment of the riot squad to maintain order. The protests continued until November 24, 2014 after a grand jury did not indict police officer Wilson.

Key Terms in this Chapter

Computer-Mediated Communication (CMC): Communication that takes place through the use of electronic devices, usually by individuals who are connected either online or a network connection using social software and interact with each other via separate computers.

Protest: The expression of objection by protesters through words or actions or other forms of social behavior that rejects or resists certain government policies, or the existing sociopolitical structures.

Protester: Someone engaged in a protest.

SMS: ‘Short message service’ is text messaging service component of the mobile phone, web or mobile communication systems.

Social media: The interaction among people in which they create, share, and/or exchange information and ideas in virtual communities and networks (see Ahlqvist et al 2008 AU66: The in-text citation "Ahlqvist et al 2008" is not in the reference list. Please correct the citation, add the reference to the list, or delete the citation. ); or ‘a group of internet-based applications that build on the ideological and technological foundations of Web 2.0 and that allow the creation and exchange of usergenerated content (see Kaplan & Haenlein 2010 AU67: The in-text citation "Kaplan & Haenlein 2010" is not in the reference list. Please correct the citation, add the reference to the list, or delete the citation. ).

Mobile Phone (Or Cell Phone): A device that can make and receive telephone calls over a radio link, while moving around a wide geographical area. This is possible by connecting to a cellular network provided by a mobile phone operator, allowing access to the public telephone network (see Wikipedia, 2013 AU65: The in-text citation "Wikipedia, 2013" is not in the reference list. Please correct the citation, add the reference to the list, or delete the citation. ).

Mobile Technology: Technology used for cellular communications.

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