Social Comments and Online Problem-Solving Groups

Abstract

The study of face-to-face (F2F) group problem solving began during World War II. Scholars in business, psychology, education, and psychiatry have tried to understand group process (Bales & Strodtbeck, 1951; Gersick, 1988; Poole, 1983). Scholars attempted to identify those characteristics and processes that could be facilitated for optimal performance. Research findings influenced how groups operate today. As groups migrate to the Internet, a similar body of knowledge is needed.