MLA
Draghici, Anca, et al. "Social/Human Dimensions of Web Services: Communication Errors and Cultural Aspects. The Case of VRL-KCiP NoE." Social Computing: Concepts, Methodologies, Tools, and Applications, edited by Subhasish Dasgupta, IGI Global, 2010, pp. 1155-1173. https://doi.org/10.4018/978-1-60566-984-7.ch073
APA
Draghici, A., Barglazan, D., Lewkowicz, M., & Molcho, G. (2010). Social/Human Dimensions of Web Services: Communication Errors and Cultural Aspects. The Case of VRL-KCiP NoE. In S. Dasgupta (Ed.), Social Computing: Concepts, Methodologies, Tools, and Applications (pp. 1155-1173). IGI Global. https://doi.org/10.4018/978-1-60566-984-7.ch073
Chicago
Draghici, Anca, et al. "Social/Human Dimensions of Web Services: Communication Errors and Cultural Aspects. The Case of VRL-KCiP NoE." In Social Computing: Concepts, Methodologies, Tools, and Applications, edited by Subhasish Dasgupta, 1155-1173. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-60566-984-7.ch073
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