MLA
Draghici, Anca, et al. "Social/Human Dimensions of Web Services: Communication Errors and Cultural Aspects." Virtual Communities: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, IGI Global, 2011, pp. 2310-2331. https://doi.org/10.4018/978-1-60960-100-3.ch712
APA
Draghici, A., Barglazan, D., Lewkowicz, M., & Molcho, G. (2011). Social/Human Dimensions of Web Services: Communication Errors and Cultural Aspects. In I. Management Association (Ed.), Virtual Communities: Concepts, Methodologies, Tools and Applications (pp. 2310-2331). IGI Global. https://doi.org/10.4018/978-1-60960-100-3.ch712
Chicago
Draghici, Anca, et al. "Social/Human Dimensions of Web Services: Communication Errors and Cultural Aspects." In Virtual Communities: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, 2310-2331. Hershey, PA: IGI Global, 2011. https://doi.org/10.4018/978-1-60960-100-3.ch712
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