MLA
Chang, Yun-Ke, et al. "Social Interaction with a Conversational Agent: An Exploratory Study." Breakthrough Discoveries in Information Technology Research: Advancing Trends, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2010, pp. 173-182. https://doi.org/10.4018/978-1-60566-966-3.ch013
APA
Chang, Y., Morales-Arroyo, M. A., Chavez, M., & Jimenez-Guzman, J. (2010). Social Interaction with a Conversational Agent: An Exploratory Study. In M. Khosrow-Pour, D.B.A. (Ed.), Breakthrough Discoveries in Information Technology Research: Advancing Trends (pp. 173-182). IGI Global. https://doi.org/10.4018/978-1-60566-966-3.ch013
Chicago
Chang, Yun-Ke, et al. "Social Interaction with a Conversational Agent: An Exploratory Study." In Breakthrough Discoveries in Information Technology Research: Advancing Trends, edited by Mehdi Khosrow-Pour, D.B.A., 173-182. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-60566-966-3.ch013
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