MLA
Isaías, Pedro,et al. "Social Network Sites: Modeling the New Business-Customer Relationship." Social Networking and Community Behavior Modeling: Qualitative and Quantitative Measures, edited by Maytham Safar and Khaled Mahdi, IGI Global, 2012, pp. 248-265. http://doi:10.4018/978-1-61350-444-4.ch014
APA
Isaías, P., Pífano, S., & Miranda, P. (2012). Social Network Sites: Modeling the New Business-Customer Relationship. In Safar, M., & Mahdi, K. (Ed.), Social Networking and Community Behavior Modeling: Qualitative and Quantitative Measures (pp. 248-265). IGI Global. http://doi:10.4018/978-1-61350-444-4.ch014
Chicago
Isaías, Pedro and Sara Pífano, and Paula Miranda. "Social Network Sites: Modeling the New Business-Customer Relationship." In Social Networking and Community Behavior Modeling: Qualitative and Quantitative Measures. edited by Maytham Safar , and Khaled Mahdi, 248-265. Hershey, PA: IGI Global, 2012. http://doi:10.4018/978-1-61350-444-4.ch014
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