MLA
Zhang, Zuopeng (Justin). "Social Software for Customer Knowledge Management." Social Computing: Concepts, Methodologies, Tools, and Applications, edited by Subhasish Dasgupta, IGI Global, 2010, pp. 1246-1258. https://doi.org/10.4018/978-1-60566-984-7.ch079
APA
Zhang, Z. J. (2010). Social Software for Customer Knowledge Management. In S. Dasgupta (Ed.), Social Computing: Concepts, Methodologies, Tools, and Applications (pp. 1246-1258). IGI Global. https://doi.org/10.4018/978-1-60566-984-7.ch079
Chicago
Zhang, Zuopeng (Justin). "Social Software for Customer Knowledge Management." In Social Computing: Concepts, Methodologies, Tools, and Applications, edited by Subhasish Dasgupta, 1246-1258. Hershey, PA: IGI Global, 2010. https://doi.org/10.4018/978-1-60566-984-7.ch079
Export Reference