MLA
Memari, Ammar, et al. "Social Software in Customer Relationship Management: A Study Exemplified in Instant Messaging Networking." Supply Chain Management: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2013, pp. 531-552. https://doi.org/10.4018/978-1-4666-2625-6.ch031
APA
Memari, A., Gómez, J. M., & Asaad, W. (2013). Social Software in Customer Relationship Management: A Study Exemplified in Instant Messaging Networking. In I. Management Association (Ed.), Supply Chain Management: Concepts, Methodologies, Tools, and Applications (pp. 531-552). IGI Global. https://doi.org/10.4018/978-1-4666-2625-6.ch031
Chicago
Memari, Ammar, Jorge Marx Gómez, and Waad Asaad. "Social Software in Customer Relationship Management: A Study Exemplified in Instant Messaging Networking." In Supply Chain Management: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, 531-552. Hershey, PA: IGI Global, 2013. https://doi.org/10.4018/978-1-4666-2625-6.ch031
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