Socio-Technical Approaches for Optimal Organizational Performance: Air Navigation Systems as Sociotechnical Systems

Socio-Technical Approaches for Optimal Organizational Performance: Air Navigation Systems as Sociotechnical Systems

Tetiana Shmelova (National Aviation University, Ukraine) and Yuliya Sikirda (Flight Academy of National Aviation University, Ukraine)
DOI: 10.4018/978-1-5225-7192-6.ch003

Abstract

In this chapter, the authors present a socio-technical system for optimal organizational performance at aviation enterprises such as air navigation system as socio-technical system. The authors made an analysis of the International Civil Aviation Organization documents on risk assessment and the impact of the social environment on the aviation system. The authors obtained the results of the evaluation of non-professional factors: determination of the social-psychological impact on decision making of human-operator by identifying the preferences for organizational performance. The structural analysis of internal and external management environment of aviation enterprise was carried out. And, as follows from the analysis, inhomogeneous factors that influence the aviation activity were classified, formalized, and systematically generalized using set-theoretical approach. The influence of factors of internal and external management environment on the aviation enterprise's activity was determined.
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Background

Sociotechnical systems theory is a theory about the social aspects of people and society and technical aspects of machines and technology (Kuchar, & Yang, 2000). Sociotechnical refers to the interrelatedness of “social” and “technical” aspects of an organization. The sociotechnical theory, therefore, is about “joint optimization”, with a shared emphasis on achievement of both excellence in technical performance and quality in people's work lives. The sociotechnical theory, as distinct from socio-technical systems, proposes a number of different ways of achieving joint optimization. They are usually based on designing different kinds of organization, ones in which the relationships between socio and technical elements lead to the emergence of productivity and wellbeing (Kuchar, & Yang, 2000).

Key Terms in this Chapter

ATCO: Air traffic control’s operator.

Air Navigation System (ANS): A complex of organizations, personnel, infrastructure, technical equipment, procedures, rules, and information that is used to provide airspace users with safe, regular, and efficient air navigation service.

Air Navigation Socio-Technical System (ANSTS): A complex large-scale, high-tech man-machine system that requires complex interactions between their human and technological components; the operations in socio-technical systems generally involve high-risk/high-hazard activities; the consequences of safety breakdowns are often catastrophic in terms of loss of life and property.

H-O: Human-operator.

SMS: Safety management system.

Socio-Technical System (STS): The large-scale, high-technology systems, because they require complex interactions between their human and technological components; the operations in socio-technical systems generally involve in high-risk/high-hazard activities; the consequences of safety breakdowns are often catastrophic in terms of loss of life and property.

GERT: Graphical evaluation and review technique.

ICAO: International Civil Aviation Organization.

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