MLA
Abu-Samaha, Ala. "Soft Evaluation: A Systemic Approach for Post-Implementation Review." Critical Reflections on Information Systems: A Systemic Approach. IGI Global, 2003. 136-157. Web. 6 Dec. 2019. doi:10.4018/978-1-59140-040-0.ch008
APA
Abu-Samaha, A. (2003). Soft Evaluation: A Systemic Approach for Post-Implementation Review. In J. Cano (Ed.), Critical Reflections on Information Systems: A Systemic Approach (pp. 136-157). Hershey, PA: IGI Global. doi:10.4018/978-1-59140-040-0.ch008
Chicago
Abu-Samaha, Ala. "Soft Evaluation: A Systemic Approach for Post-Implementation Review." In Critical Reflections on Information Systems: A Systemic Approach, ed. Jeimy J. Cano, 136-157 (2003), accessed December 06, 2019. doi:10.4018/978-1-59140-040-0.ch008
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