MLA
Capra, Eugenio,et al. "Soft Success Factors for M-Government." Electronic Government: Concepts, Methodologies, Tools, and Applications, edited by Ari-Veikko Anttiroiko, IGI Global, 2008, pp. 1213-1233. http://doi:10.4018/978-1-59904-947-2.ch089
APA
Capra, E., Francalanci, C., & Marinoni, C. (2008). Soft Success Factors for M-Government. In Anttiroiko, A. (Ed.), Electronic Government: Concepts, Methodologies, Tools, and Applications (pp. 1213-1233). IGI Global. http://doi:10.4018/978-1-59904-947-2.ch089
Chicago
Capra, Eugenio and Chiara Francalanci, and Clementina Marinoni. "Soft Success Factors for M-Government." In Electronic Government: Concepts, Methodologies, Tools, and Applications. edited by Ari-Veikko Anttiroiko, 1213-1233. Hershey, PA: IGI Global, 2008. http://doi:10.4018/978-1-59904-947-2.ch089
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