MLA
Erfurth, Christian, and Volkmar Schau. "Software Agents for Human Interaction in Social Networks." Interdisciplinary Advances in Adaptive and Intelligent Assistant Systems: Concepts, Techniques, Applications, and Use, edited by Gunther Kreuzberger, et al., IGI Global, 2011, pp. 177-198. https://doi.org/10.4018/978-1-61520-851-7.ch008
APA
Erfurth, C. & Schau, V. (2011). Software Agents for Human Interaction in Social Networks. In G. Kreuzberger, A. Lunzer, & R. Kaschek (Eds.), Interdisciplinary Advances in Adaptive and Intelligent Assistant Systems: Concepts, Techniques, Applications, and Use (pp. 177-198). IGI Global. https://doi.org/10.4018/978-1-61520-851-7.ch008
Chicago
Erfurth, Christian, and Volkmar Schau. "Software Agents for Human Interaction in Social Networks." In Interdisciplinary Advances in Adaptive and Intelligent Assistant Systems: Concepts, Techniques, Applications, and Use, edited by Gunther Kreuzberger, Aran Lunzer, and Roland Kaschek, 177-198. Hershey, PA: IGI Global, 2011. https://doi.org/10.4018/978-1-61520-851-7.ch008
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