A Statistical Analysis of Priority Factors for Local e-Government in a Developing Country: Case Study of Yogyakarta Local Government, Indonesia

A Statistical Analysis of Priority Factors for Local e-Government in a Developing Country: Case Study of Yogyakarta Local Government, Indonesia

St.Wisnu Wijaya (Sanata Dharma University, Indonesia), Aris Dwiatmoko (Sanata Dharma University, Indonesia), Kridanto Surendro (Institute of Technology Bandung, Indonesia) and Husni S. Sastramihardja (Institute of Technology Bandung, Indonesia)
DOI: 10.4018/978-1-4666-1740-7.ch028
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This chapter presents findings of a study devoted to investigating the factors that influence successful implementation of e-Government at a local level in a developing country context. The study is based on the case study of Yogyakarta Local Government, Indonesia. Using qualitative methods of data gathering, the study developes a conceptual model with 27 items that were used for developing the questionnaire distributed into conducting in-depth interviews with 200 government officials in Yogyakarta, who adopted Information and Communication Technologies (ICTs) as a platform for their daily work activities. The study also conducted desk research that explored many documents on ICT implementation in the public sector. The results reveal that the most significant factors that influence success in e-Government projects are corporate culture and e-Governance competency. The other factors, in order of importance were users’ willingness and competency in using ICTs, Information quality and human resources competency, and system quality, which was moderated by information quality and human resources competency.
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Literature Reviews

Although the implementation of ICTs in developing countries has increased over the years, there is very little literature about ICTs in developing countries compared with experiences of developed countries. There are many research studies that present factors related to e-Government success (EIU, 2005; Liu, 2001). These studies have posited that e-Government development mostly depends on the organizational and institutional readiness to adopt ICTs to the core of the available business value chains or activities. For an organization to derive optimal benefits from implementing ICT projects, the organizational environment should be ready to adopt ICT (Chang & Kannan, 2002; UNDESA, 2005). Chang & Kannan (2002) argue that optimal benefits of ICT implementation are influenced by organizational readiness and quality of the technology deployed. According to the United Nations Department of Economic and Social Affairs (UNDESA, 2005), e-Readiness can be defined as relating to factors that influence ICT implementation success. UNDESA (2005) identified indicators that can be used to measure e-Readiness that is necessary to attain e-Government success. These include Web Measure Index, ICT infrastructure and Human Capital Index. Other indicators of e-Readiness include leadership, ICT quality, human resources competency, and business climate (McConell International, 2001; Bridges.org, 2004; Ferran, et al., 2005).

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