Steering E-Government Projects from Failure to Success: Using Design-Reality Gap Analysis as a Mid-Implementation Assessment Tool

Steering E-Government Projects from Failure to Success: Using Design-Reality Gap Analysis as a Mid-Implementation Assessment Tool

Lemma Lessa (Addis Ababa University, Ethiopia), Solomon Negash (Kennesaw State University, USA) and Mesfin Belachew (Government of Ethiopia, Ethiopia)
DOI: 10.4018/978-1-4666-9814-7.ch086
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Abstract

There are many e-government failures in developing countries. Most studies look at these after the event (post hoc), but this chapter takes an original approach to look mid-implementation (durante hoc) in order to provide recommendations for improvement. The authors chose a partial failure/partial success land management information system being implemented in one Ethiopian city. The project has made retrieval of land information quicker and simpler but is only partly implemented, and is still—on occasion—circumvented by public servants for personal gain. They used design-reality gap framework to understand why the project had partly failed. The authors used the design-reality gap analysis to propose an action plan that would help institutionalise the system, steering it from partial failure to success. They demonstrate the value of this framework as a tool for mid-implementation analysis of e-government projects. The authors recommend its usage on other ongoing e-government projects in developing countries.
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E-Government Case Study

The system selected to act as a case study to test the mid-implementation use of design-reality gap analysis was a land management information system (LMIS) launched in early 2009 by the city administration of Bahir Dar. Bahir Dar is located in the north-western part of Ethiopia and is the capital of Amhara region.

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