MLA
Jay Ramanathan and Rajiv Ramnath. "Strategic Improvement of Non-Routine Services." Co-Engineering Applications and Adaptive Business Technologies in Practice: Enterprise Service Ontologies, Models, and Frameworks, IGI Global, 2009, pp.221-245. https://doi.org/10.4018/978-1-60566-276-3.ch005
APA
J. Ramanathan, & R. Ramnath (2009). Strategic Improvement of Non-Routine Services. IGI Global. https://doi.org/10.4018/978-1-60566-276-3.ch005
Chicago
Ramanathan, Jay , and Rajiv Ramnath. "Strategic Improvement of Non-Routine Services." In Co-Engineering Applications and Adaptive Business Technologies in Practice: Enterprise Service Ontologies, Models, and Frameworks. Hershey, PA: IGI Global, 2009. https://doi.org/10.4018/978-1-60566-276-3.ch005
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