Strategic Practices and Crisis Management: A State Governance Framework

Strategic Practices and Crisis Management: A State Governance Framework

Yacoub Adel Nasereddin (Middle East University, Jordan) and Fayez Albadri (Middle East University, Jordan)
DOI: 10.4018/978-1-5225-8048-5.ch008

Abstract

Important as it is, crisis has become the hallmark of the present era, making it necessary to confront, contain, and reduce its negative effects. As a science, crisis management is associated with responding to crises, and as an art, it is about making decisions under exceptional pressure in the absence of information. It also needs to follow methodical practices such as strategic thinking, strategic planning, and strategic management to ensure effectiveness. This chapter provides an overview of crisis management as a discipline, highlighting important aspects, such as the definition of crisis and related terms (accident, conflict, danger, and disaster), concepts, causes, and characteristics, and distinguishing between crisis management and management crisis in practice. The study also outlines a typical crisis life cycle and its phases (shock phase, regression phase, recognition phase, and adaptation phase). The research then moves to identifying crisis management strategies, defining preventive strategy technique, emphasizing the importance of effective strategic practices in crisis management, and minimizing their impact. The research concludes by proposing a model to increase the effectiveness of crisis management through effective strategic practices at the state level.
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Introduction

Crises have become the hallmark of our present era. States are constantly in crises, whether political, economic, social, military, financial or natural. This has imposed on States great human and material consequences, exceptional efforts and constant concern. It is therefore necessary to confront and contain these crises and to reduce their negative effects.

Crisis management is an important approach for reducing or responding to crises. It is also viewed as the art of making decisions before, during and after crises, under exceptional pressures, and in the absence of information. Crisis management also needs structured approaches, methodologies and practices that increase the effectiveness of its response to the crisis, more than the remedial responses. Such methodologies and practices may include strategic thinking, strategic planning and strategic management.

Since this study presents itself as a best practice guide for consultants and practitioners who are engaged in crisis management, it endeavors to comprehensively cover all the important aspects of crisis management processes and activities to focus on in crisis time, and how crisis management works.

However, to set the context right, it begins with identifying the main concepts of crises and crisis management which include the definition of crisis and the most important terms that accompany it including (accident, conflict, danger, disaster) and the concept of crisis management, then provides details of the following aspects and prospects of crisis management in practice:

  • 1.

    Identifying the causes and characteristics of crises.

  • 2.

    Distinguishing between crisis management and management with crisis, and how to use them in the working life.

  • 3.

    The clarification of the life cycle of the crisis (shock phase, regression phase, recognition phase, and adaptation stage).

  • 4.

    Identifying crisis management strategies.

  • 5.

    Defining preventive strategy techniques for crisis management.

  • 6.

    Clarifying the importance of the strategic practices in crisis management and minimizing their impact at the level of the state.

  • 7.

    Identifying the role of the strategic practices in increasing the effectiveness of crisis management at the state level.

  • 8.

    Designing a model, to increase the effectiveness of crisis management through the strategic practices at the state level.

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Background: General Framework Of The Research

This section of the chapter is divided into three parts:

  • Part One: The conceptual framework of crisis and crisis management.

  • Part Two: The conceptual framework of the strategic practice

  • Part Three: The role of strategic practices on the effectiveness of crisis management.

  • Part Four: Recommendations.

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Part 1: Conceptual Crisis Management Framework

The conceptual framework covers the key concepts and terms of crisis and crisis management, the causes and characteristics of crisis, and crisis management strategies.

The research is defined through the affirmation of the research scope and clearly defining its goals prior to exploring the intellectual trends of the research.

Key Terms in this Chapter

Strategic Orientation: An objective methodology that identifies the state and delineates its expected paths in the future by building vision, mission, values, formulating the main goals and objectives, and developing the procedural plan to achieve the competitive advantage.

Strategic Planning: A systematic process to determine how the organization (the state) moves from its current status to the desired future by covering the following questions: 1) Where is the organization (the state) now? 2) Where does the organization (the state) want to be in the future? and 3) What are the means and tools to reach the desired future?

Crisis Management: As a science, it is associated with responding to crises, and as an art it is about making decisions under exceptional pressure in the absence of information. It also needs to follow methodical practices such as strategic thinking, strategic planning, and strategic management to ensure effectiveness.

Strategic Management: Strategic management is the entity that implements the outputs of thinking and strategic planning. Our point of view is to verify, scrutinize, and analyze the data of the previous practical experience that touches the daily reality.

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