MLA
Burger, Thomas,et al. "A Structured Test Approach for Service Concepts." Technological Applications and Advancements in Service Science, Management, and Engineering, edited by Stuart D. Galup, IGI Global, 2012, pp. 295-305. http://doi:10.4018/978-1-4666-1583-0.ch017
APA
Burger, T., Kim, K., & Meiren, T. (2012). A Structured Test Approach for Service Concepts. In Galup, S. D. (Ed.), Technological Applications and Advancements in Service Science, Management, and Engineering (pp. 295-305). IGI Global. http://doi:10.4018/978-1-4666-1583-0.ch017
Chicago
Burger, Thomas and Kwang-Jae Kim, and Thomas Meiren. "A Structured Test Approach for Service Concepts." In Technological Applications and Advancements in Service Science, Management, and Engineering. edited by Stuart D. Galup, 295-305. Hershey, PA: IGI Global, 2012. http://doi:10.4018/978-1-4666-1583-0.ch017
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