MLA
Nah, Fiona Fui-Hoon. "A Study of Web Users' Waiting Time." Intelligent Support Systems: Knowledge Management, edited by Vijayan Sugumaran, IGI Global, 2002, pp. 145-152. https://doi.org/10.4018/978-1-931777-00-1.ch011
APA
Nah, F. F. (2002). A Study of Web Users' Waiting Time. In V. Sugumaran (Ed.), Intelligent Support Systems: Knowledge Management (pp. 145-152). IGI Global. https://doi.org/10.4018/978-1-931777-00-1.ch011
Chicago
Nah, Fiona Fui-Hoon. "A Study of Web Users' Waiting Time." In Intelligent Support Systems: Knowledge Management, edited by Vijayan Sugumaran, 145-152. Hershey, PA: IGI Global, 2002. https://doi.org/10.4018/978-1-931777-00-1.ch011
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