The Success Model of Evolution from Government to E-Governance

The Success Model of Evolution from Government to E-Governance

Sundresan Perumal (University Utara Malaysia, Malaysia)
DOI: 10.4018/978-1-60566-713-3.ch010


As the world is streaming into an electronic world there are still huge communities that don’t understand the evolution government into the era of e-government. Many still do not understand what is meant by e-government and e–governance. At the same time they don’t understand how the actual transmission between the old government and the new e-government framework model works. This chapter develops a model to understand e-governance better and at the same time to help avoid possible problems during the period of transition from traditional government to e-government. Towards introducing the new model, we will also identify a few unique cases of e-government. As the heat of the business to consumer e-commerce (B2C) sector grows, public services are entering the frame whereby government-to-business (G2B) and government-to-citizen (G2C) services are becoming popular at local, regional, national, or even supranational level, albeit at a comparatively slower rate. Further, the concept of the traditional government model is a more conservative entity, slower to change into new initiatives, than operators in the commercial field.
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Traditional Government

The stereotypical image of a Government is of a slow-moving bureaucracy, unwilling or unable to change and years behind other industry sectors in its use of new technology and new business models (Accenture, 2000). In this model, citizens and businesses engage with government in many areas, creating vast amounts of paperwork – an inconvenient and confusing process. Stereotypes are by nature unspecific – there are always exceptions. Yet the image here is one that will be familiar to many citizens who do not have access to e-government.

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