Successful Business Process Improvement through E-Collaboration

Ned Kock

doi:10.4018/978-1-59140-357-9.ch008

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Successful Business Process Improvement through E-Collaboration

Ned Kock

Source Title: Business Process Improvement Through E-Collaboration: Knowledge Sharing Through the Use of Virtual Groups

DOI: 10.4018/978-1-59140-357-9.ch008

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Abstract

The idea of business process-focused improvement has been with us for many years. Many speculate that it is as old as the total quality management movement, which began in Japan in the 1950s. Some think the idea is much older, dating back to the time of the Pharaohs of Egypt.

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Successful Business Process Improvement through E-Collaboration

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