MLA
Cooper, Vanessa,et al. "Successful Web-Based IT Support Services: Service Provider Perceptions of Stakeholder-Oriented Challenges." Web Technologies: Concepts, Methodologies, Tools, and Applications, edited by Arthur Tatnall, IGI Global, 2010, pp. 1069-1089. http://doi:10.4018/978-1-60566-982-3.ch057
APA
Cooper, V., Lichtenstein, S., & Smith, R. (2010). Successful Web-Based IT Support Services: Service Provider Perceptions of Stakeholder-Oriented Challenges. In Tatnall, A. (Ed.), Web Technologies: Concepts, Methodologies, Tools, and Applications (pp. 1069-1089). IGI Global. http://doi:10.4018/978-1-60566-982-3.ch057
Chicago
Cooper, Vanessa and Sharman Lichtenstein, and Ross Smith. "Successful Web-Based IT Support Services: Service Provider Perceptions of Stakeholder-Oriented Challenges." In Web Technologies: Concepts, Methodologies, Tools, and Applications. edited by Arthur Tatnall, 1069-1089. Hershey, PA: IGI Global, 2010. http://doi:10.4018/978-1-60566-982-3.ch057
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