The ultimate aim of this chapter is to contribute to the development of a conceptual framework that is relevant to policy discussions of e-government software platform design and maintenance within not only an Indian, but also a broader global context. In order to augment theoretical discussions of administrative reform in a digitised world, this chapter uses a case study to explore its central research issues, within which a mixed-methods approach employing a combination of qualitative and quantitative data was selected to inform and to strengthen the understanding of the relationships between the actors, inputs, and project outputs. Therefore, the goal of the study was to evolve ideas that could be generalised across similar situations and the research was consequently developed in the following steps:
In-depth review of existing theoretical perspectives and literature surrounding corruption and tax evasion, ICTs and public administration, and property tax reform.
Qualitative analysis of official documents;
Collection and analysis of quantitative data relevant to the case;
Developing case studies through in-depth personal interviews;
Data analysis and interpretation;
Preparation of conclusions and their validation;
Recommendations for the future.
The use of mixed-method case study research is becoming increasingly popular in the social sciences, and is fast being recognised as a successful approach for investigating contemporary phenomena in a real-life context when the boundaries between phenomenon and context are not evident and where multiple sources of evidence present themselves (Yin, 2003). It was thus felt to be a particularly apt way of studying the nature and impact of actor actions, motivations and behaviours on e-government software platform conception and design, where the aim is not simply to judge whether the project at hand represents a success or failure, but is to understand the qualities inherent in the architecture that have made it so.