MLA
Pai, Prashant,et al. "Supporting Organizational Knowledge Management with Agents." Knowledge Mapping and Management, edited by Don White, IGI Global, 2002, pp. 266-280. http://doi:10.4018/978-1-931777-17-9.ch027
APA
Pai, P., Miller, L. L., Honavar, V., Wong, J., & Nilakanta, S. (2002). Supporting Organizational Knowledge Management with Agents. In White, D. (Ed.), Knowledge Mapping and Management (pp. 266-280). IGI Global. http://doi:10.4018/978-1-931777-17-9.ch027
Chicago
Pai, Prashant and L. L. Miller, Vasant Honavar, Johnny Wong, and Sree Nilakanta. "Supporting Organizational Knowledge Management with Agents." In Knowledge Mapping and Management. edited by Don White, 266-280. Hershey, PA: IGI Global, 2002. http://doi:10.4018/978-1-931777-17-9.ch027
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