Survey of Citizens’ Perceptions in the Adoption of National Governmental Portals

Survey of Citizens’ Perceptions in the Adoption of National Governmental Portals

Teta Stamati (National and Kapodistrian University of Athens, Greece), Athanasios Karantjias (University of Pireaus, Greece) and Drakoulis Martakos (National and Kapodistrian University of Athens, Greece)
DOI: 10.4018/978-1-60960-848-4.ch012
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Abstract

?he transformational role of e-government can be achieved through engagement of the citizens in the e-government rollout and subsequent adoption. The present study integrates constructs from the Technology Acceptance Model, Diffusions of Innovation Theory and Trust Models in order to propose a research model to guide future e-government initiatives. The critical acceptance factors, namely: trust, security, and regulation are analyzed for the citizens’ adoption process. The citizen’s perceptions of electronic services adoption are analyzed based on the case study of the National Governmental Portal.
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Conceptual Model

This study integrates constructs from well established adoption models based on the Technology Acceptance Model (Gefen & Straub, 2000; Moon & Kim, 2001; Pavlou, 2003), Diffusions of Innovation (Van Slyke et al., 2004), Security Theory (Karantjias, et al., 2009; Karantjias et al., 2010) and Trust Models (Bélanger et al., 2002; 2010; McKnight et al., 2002; Gefen et al., 2003; Stamati & Martakos, 2011) into a parsimonious model of e-government adoption.

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