Survey of Citizens’ Perceptions in the Adoption of National Governmental Portals

Survey of Citizens’ Perceptions in the Adoption of National Governmental Portals

Teta Stamati, Athanasios Karantjias, Drakoulis Martakos
Copyright: © 2012 |Pages: 23
DOI: 10.4018/978-1-4666-1740-7.ch009
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Abstract

?he transformational role of e-government can be achieved through engagement of the citizens in the e-government rollout and subsequent adoption. The present study integrates constructs from the Technology Acceptance Model, Diffusions of Innovation Theory and Trust Models in order to propose a research model to guide future e-government initiatives. The critical acceptance factors, namely: trust, security, and regulation are analyzed for the citizens’ adoption process. The citizen’s perceptions of electronic services adoption are analyzed based on the case study of the National Governmental Portal.
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Conceptual Model

This study integrates constructs from well established adoption models based on the Technology Acceptance Model (Gefen & Straub, 2000; Moon & Kim, 2001; Pavlou, 2003), Diffusions of Innovation (Van Slyke et al., 2004), Security Theory (Karantjias, et al., 2009; Karantjias et al., 2010) and Trust Models (Bélanger et al., 2002; 2010; McKnight et al., 2002; Gefen et al., 2003; Stamati & Martakos, 2011) into a parsimonious model of e-government adoption.

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