MLA
Jennex, Murray E. "A Survey of Internet Support for Knowledge Management/Organizational Memory Systems." Knowledge Management: Concepts, Methodologies, Tools, and Applications. IGI Global, 2008. 216-227. Web. 26 Apr. 2018. doi:10.4018/978-1-59904-933-5.ch019
APA
Jennex, M. E. (2008). A Survey of Internet Support for Knowledge Management/Organizational Memory Systems. In M. Jennex (Ed.), Knowledge Management: Concepts, Methodologies, Tools, and Applications (pp. 216-227). Hershey, PA: IGI Global. doi:10.4018/978-1-59904-933-5.ch019
Chicago
Jennex, Murray E. "A Survey of Internet Support for Knowledge Management/Organizational Memory Systems." In Knowledge Management: Concepts, Methodologies, Tools, and Applications, ed. Murray E. Jennex, 216-227 (2008), accessed April 26, 2018. doi:10.4018/978-1-59904-933-5.ch019
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