MLA
Massa, Paolo. "A Survey of Trust Use and Modeling in Real Online Systems." Trust in E-Services: Technologies, Practices and Challenges, edited by Ronggong Song, et al., IGI Global, 2007, pp. 51-83. https://doi.org/10.4018/978-1-59904-207-7.ch003
APA
Massa, P. (2007). A Survey of Trust Use and Modeling in Real Online Systems. In R. Song, L. Korba, & G. Yee (Eds.), Trust in E-Services: Technologies, Practices and Challenges (pp. 51-83). IGI Global. https://doi.org/10.4018/978-1-59904-207-7.ch003
Chicago
Massa, Paolo. "A Survey of Trust Use and Modeling in Real Online Systems." In Trust in E-Services: Technologies, Practices and Challenges, edited by Ronggong Song, Larry Korba, and George Yee, 51-83. Hershey, PA: IGI Global, 2007. https://doi.org/10.4018/978-1-59904-207-7.ch003
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