Systems Thinking and Knowledge Management for E-Banking

Systems Thinking and Knowledge Management for E-Banking

Mahmood Shah (Cranfield University School of Management, UK) and Steve Clarke (University of Hull Business School, UK)
Copyright: © 2009 |Pages: 39
DOI: 10.4018/978-1-60566-252-7.ch010
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Abstract

As has been shown to be the case with information systems, it can be argued that the perception of knowledge seen as either a purely technical or purely social phenomenon is insufficient. This argument will be developed within this chapter, the aim being to answer the question: ‘what kind of system is an e-banking system, when seen from a knowledge management perspective?’

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